Terms and conditions

  1. Detailed description of goods and/or services
    Whole Tooling Solutions (Pty) Ltd (WTS) is a business in the Engineering industry that sells CNC Machines and accessories.
  2. Delivery policy
    Subject to availability and receipt of payment, requests will be processed within 1 business days and delivery confirmed by way of email .
    (for e.g. booking number / booking voucher etc. and must mention the use of courier and/or postal services and associated costs, if applicable.)
  3. Export restriction
    The offering on this website is available to South African clients only.
  4. Return and Refunds policy
    The provision of goods and services by WTS is subject to availability. In cases of unavailability, WTS will refund the
    client in full within 30 days. Cancellation of orders by the client will attract a 15 % administration fee. Availability refers to stock held by WTS and backordered items from suppliers. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Warranty claims are subject to approval from the relevant supplier.
  5. Customer Privacy policy
    WTS shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal
    information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
    http://www.polity.org.za/attachment.php?aa_id=3569 .
  6. Payment options accepted
    Payment may be made via Visa and MasterCard.
  7. Card acquiring and security
    Card transactions will be acquired for WTS via PayGate (Pty) Ltd who are the approved payment gateway for all South African
    Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
  8. Customer details separate from card details
    Customer details will be stored by WTS separately from card details which are entered by the client on PayGate’s secure site. For
    more detail on PayGate refer to www.paygate.co.za.
  9. Merchant Outlet country and transaction currency
    The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is
    South African Rand (ZAR).
  10. Responsibility
    WTS takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website,
    customer service and support, dispute resolution and delivery of goods.
  11. Country of domicile
    This website is governed by the laws of South Africa and WTS chooses as its domicilium citandi et executandi for all purposes under
    this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
  12. Variation
    WTS may, in its sole discretion, change this agreement or any part thereof at any time without notice.
  13. Company information
    This website is run by Whole Tooling Solutions (Pty) Ltd based in South Africa trading as WTS and with registration number 2015/272770/07
  14. WTS contact details
    Company Physical Address: 11 Regent Park, Bell Crescent, Westlake Business Park, Westlake, Cape Town, 7945
    Email: info@wtsolutions.co.za Telephone: +27 (0)21 701 1249